Terms & Conditions

When you book online or via phone with Fkatzshop.com, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

  • Fkatzshop.com will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

  • All vehicles are cleaned at the customers' own risk and must be able to withstand normal cleaning processes.

  • Fkatzshop.com or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

  • We cannot guarantee any firm times when accepting your booking.

  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

  • We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.

  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival

  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Squareup.com.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • All vehicles are cleaned at the customers' own risk

  • All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of Fkatzshop.com. Fkatzshop.com reserves the right to refuse service to anyone.

  • Fkatzshop.com reserves the right to refuse or deny customer demands above and beyond the booked detailing

  • Fkatzshop.com will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

 

Pricing Terms & Conditions

  • Fkatzshop.com reserve the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking

  • A minimum of 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

  • Our prices are based on detailing the type, location, type of car, and condition of the vehicle and will be advertised as a FROM price.

  • Fkatzshop.com reserves the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

  • Fkatzshop.com reserves the right to amend any price during the detailing should it differ from the original estimate

 

Communications

  • Fkatzshop.com will send you an email, or phone call,  to confirm your service request.

  • When your service request is matched to a provider, your name, phone number, service address, and vehicle information will be shared with that service provider.

  • Fkatzshop.com may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

 

Our Service Terms & Conditions

  • We may ask you where you heard about Fkatzshop.com in order to gauge our marketing strategies

  • We may conduct customer satisfaction surveys

  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been canceled in advance (see cancellation policy)

 

Cancellation Terms & Conditions

  • We require 24 hours notice to cancel any booking/detailing service.

  • Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of $10 of the service cost.

  • Same-day appointments that are canceled will incur a charge of 20% of the service cost.

  • Fkatzshop.com reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  • Fkatzshop.com reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions, and/or equipment failure without penalty to the company.

  • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

 

Service Guarantee

  • If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

  • Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Fkatzshop.com voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

  • Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

  • Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

  • Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

  • Only services included in your order and additional services authorized by Fkatzshop.com are covered under our service guarantee. Any services not authorized by Fkatzshop.com are at the customer's own risk.

  • Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Fkatzshop.com

  • Any claims must be filed within 48 hours of the completion of the service by phone, email (Detailing@Fkatzshop.com). Pictures of the area must be emailed to Detailing@Fkatzshop.com within 24 hours of the claim being made.